Returns Policy
How to Return an Item
Follow these simple steps to process your return:
- Log in to your account on our website
- Locate your order in the purchase history section
- Select the item(s) you wish to return
- Choose your reason for return
- Select your preferred return method
- Print the provided return label
- Package your item securely with all original tags and packaging
- Drop off at your nearest authorized carrier location
Return Conditions
To be eligible for return, items must:
- Be unworn, unwashed and in original condition
- Have all original tags and packaging intact
- Be returned within 30 days of purchase
- Not be marked as Final Sale items
Return Fees
A return fee applies to all non-Clubhouse members:
- 4.95 EUR / 5.95 CHF / 5.95 GBP
- 50 SEK / 50 NOK / 50 DKK
- 19.90 EUR for South Korea shipments
Clubhouse members enjoy free returns as part of their membership benefits7.
Refund Processing
Once we receive and inspect your return:
- Refunds are issued to the original payment method
- Processing typically takes 7-14 business days
- Original shipping costs are non-refundable
- Return fees (where applicable) will be deducted
International Returns
For orders shipped outside your country:
- You are responsible for any customs duties on returns
- The return fee will be deducted from your refund
- Original shipping costs cannot be refunded
Special Cases
- Underwear and swimwear cannot be returned for hygiene reasons
- Damaged or defective items must be reported within 10 days of delivery
- Final Sale items are non-returnable and non-refundable
Need Help?
For any questions about returns, please visit the support section of our website where you’ll find answers to common questions and can request assistance if needed.